Commercial Laboratory Program
RCM Enterprise Services® (RCM) works with commercial laboratories to build and scale their laboratory programs to create additional revenue that will contribute to their organizations’ bottom lines—with minimal upfront cost.
RCM provides a proven service and technology program designed to address complex business processes found in laboratory testing and marketing. Our program positions your laboratory to capture a steady source of high-margin laboratory testing from physician offices, patient service centers, nursing homes, and industrial health programs in the marketplace you serve. Once operational, your program becomes self-sufficient. Regardless of size or capabilities, laboratories can leverage RCM’s technology and expertise to create, maintain, and grow laboratory business.
One Vendor – Multiple Technologies and Services
Laboratory programs face challenges that impact both the front end (laboratory operations) and the back end (billing and collections). Understanding the front-end and back-end challenges was the driving force behind RCM developing technologies and services that are designed to work together in a commercial laboratory setting.
Commercial Laboratory Program Features
- RCM fills the critical needs of laboratory programs: the right tools, processes, people, and services to help grow business and maximize revenue.
- Pragmatic and bottom-line oriented, RCM offers value to laboratories striving to increase their revenue.
- RCM delivers vital reporting tools to track and trend client utilization and map out future growth and profitability. Operational transparency makes it easy to follow the money.
- RCM recognizes that the back-end billing and collections process is a catch-all for inefficiencies on the front end. RCM enables clients to flip this process around by focusing on clean capture of information on the front end.
- RCM has the industry consulting expertise to train, answer questions, and apply in-depth knowledge of current payor trends to the benefit of our laboratory partners.
Program Highlights
Step One
RCM works with your organization to help you realize the potential of utilizing our technology and services to generate new business from improved efficiencies.
Step Two
To position your laboratory to be competitive, we provide our front-end technology to maximize your outreach potential.
Components: Web portal for orders/results, EMR connectivity, courier tracking, inventory management, healthcare CRM, document and imaging capabilities, and advanced business intelligence reporting to monitor performance in clinical, revenue, and client areas.
Step Three
To maximize your laboratory revenue cycle we provide our back-end technology to address third-party insurance, client bill, and self-pay billing, regardless of whether the billing and collections are performed by your team or ours.
Components: Laboratory A/R system, insurance claim scrubbing/submission, denial/appeal application, patient payment portal, and financial business intelligence reporting for operation transparency.
